Refund policy

Customer Care

Returns & Refunds

We want every piece you choose from Fifth & Piedmont to feel right for you. If something isn’t quite what you hoped for, we’re here to help with your return and guide you through your refund.

14 days
To request an eligible return
US returns
A prepaid label and US destination
$15
Change-of-mind label fee, at most once per order

Your Return, Step by Step

  1. 01

    Get in Touch

    You have 14 calendar days after delivery to request a return of an eligible item. Contact us to start your return with your order number and the pieces you would like to send back. We’ll review your request and guide you through the next steps. Please wait for our approval and instructions before posting your parcel so it reaches the right place.

    If your order arrives in separate parcels, each item’s 14-day window starts on its own delivery date.

  2. 02

    Send Your Piece

    Once your return is approved, we provide a prepaid US return label and a US return destination, even if your original parcel shipped from Italy.

    Please hand your parcel to the carrier within 7 calendar days of receiving our approval and a usable label. If our reply or label is delayed, we’ll extend that deadline. Keep your carrier acceptance receipt until your return is complete.

  3. 03

    Receive Your Refund

    We refund the amount you paid for eligible returned items to your original payment method, including applicable sales tax adjustments and less the disclosed return-shipping fee when it applies.

    We aim to issue your refund within 2 business days after receiving and inspecting your return. If a piece needs further review, we’ll explain why. Your bank or card provider may take additional time to show the refund in your account.

If Something Isn’t Right

If your piece arrives damaged, defective or different from what you ordered, we’re here to help. Please contact us promptly with your order number and helpful photographs, when safe to provide. We’ll guide you through a resolution and cover approved return transport. The $15 change-of-mind fee and Final Sale return restriction do not apply to these claims.

For your safety, please wait for our instructions before sending back any unsafe broken pieces.

Details for Your Return

Caring for Your Pieces

You’re welcome to open packaging to inspect your purchase and try on clothing indoors. For a return because you’ve changed your mind, please keep the item unused, unwashed, unaltered and suitable for resale. Include original tags, accessories, authenticity documents and product packaging, where supplied.

Please try shoes on indoors on a clean surface so the soles stay unmarked, and protect the shoe box inside another carton when returning it. Pack fragile pieces securely for their journey back.

We review condition concerns fairly. If an item’s condition means we cannot accept its return, we’ll explain why.

Return Shipping and Fees

For a return because you’ve changed your mind, we deduct a flat $15 return-shipping fee from your refund when you use our prepaid label. It applies at most once per original order, even if items arrive or are returned in separate parcels. There is no additional restocking fee.

An original delivery charge is not refunded for a change-of-mind return. If your original delivery was free, we do not deduct an outbound delivery charge.

Final Sale Pieces

Items clearly marked Final Sale before purchase are not eligible for a return if you change your mind. This may include personalized or altered pieces and specified hygiene-sensitive items. A reduced price alone does not make an item Final Sale.

Your rights concerning damaged, defective or incorrect items are separate from these return conditions, including for Final Sale pieces.

Cancellations and Another Choice

To cancel, please get in touch as soon as possible, before your final parcel is handed to the carrier for delivery to you. We’ll cancel and refund unshipped items without a change-of-mind return fee.

If you would prefer another piece or size, request a return and place a new order, subject to availability. We do not offer direct exchanges at launch.

Fifth & Piedmont Client Services

We’re Here for You

Questions about your return, or waiting for a refund? Contact our team with your order number and we’ll help you with the next step.

Contact Client Services

Last updated: September 28, 2026