Shipping policy

Last updated: September 27, 2026

Where and how we ship

At launch we ship to the 48 contiguous US states and Washington, DC. We do not currently offer checkout delivery to Alaska, Hawaii, US territories or military addresses. Standard delivery is $19 for orders with a merchandise subtotal below $500 and free for orders of $500 or more. The delivery charge is shown before you pay and is charged once per order, even if your items arrive in separate parcels.

Fifth & Piedmont sources items from European suppliers. Depending on the item, we inspect and dispatch it from Italy or receive, inspect and dispatch it from our US location. Items from different suppliers may arrive separately. We will send the final customer-parcel tracking number for each shipment when it is handed to the carrier. Supplier-to-inspection-center tracking is not customer delivery tracking.

Timing and updates

Getting an item from its supplier, inspecting and packing it, and delivering it to you are separate steps. A carrier's transit time alone is not the total order-to-door time. Any specific shipping estimate we provide will reflect the information available for your order. We will contact you if availability or transit changes that estimate. If we cannot ship within the stated timeframe, or within 30 days if none was stated, we will ask whether you agree to a delay or cancel and promptly refund the unshipped items.

A label created for a parcel does not mean it has left Italy or been accepted by a carrier. We will describe international departure only after we have confirmation. If your order is split, we will provide a separate final tracking number for each customer parcel.

Import charges and delivery problems

For orders we accept for US delivery, Fifth & Piedmont arranges any import duties and customs charges on the shipment to you; we do not ask you to pay a separate import bill on delivery. If a carrier requests payment, please contact us before paying it. Sales tax, when applicable, is shown separately at checkout.

If tracking shows a delivery problem, your parcel is damaged, or part of your order is missing, please contact us with your order number. We will investigate and keep you updated. Delivery to our own inspection location is not delivery to you.